Turner White CommunicationsAbout TWCSubscribeContact TWCHomeSearch
Hospital PhysicianJCOMSMPBRMsCart
SMP Main Page
Editorial Board
Information for Authors
Author Form

Reprints, Permissions, & Copyright
Site Map

Semin Med Pract 
2001 Jun ;4(2):17-28
How to respond to a formal patient complaint
McCleave SH

Physicians who receive a formal patient complaint for the first time may experience an emotional reaction of frustration and confusion. However, a physician who is willing to view complaints as constructive criticism may find that they are useful tools for quality improvement. The author offers some reasons why patients file formal complaints and describes how mediating agencies typically handle them. Practical steps for negotiating the emotional reaction to a formal complaint and for crafting an effective response are provided, as well as suggestions for learning from a complaint.

Journal article

Free Download

Search the Turner White index to find abstracts of articles published in SMP.

Back to previous page


Hospital Physician     JCOM     Seminars in Medical Practice
Hospital Physician Board Review Manuals
About TWC    Subscribe    Contact TWC    Home    Search   Site Map

Copyright © 2018, Turner White Communications
Updated 9/01/09 • nvf