JCOM Paid Subscribers LOG IN user name: password:   Forgot password?		J Clin Outcomes Manage  2001 Oct;8(10):35-42 How to respond to a formal patient complaint McCleave SH The author offers advice for dealing with a formal patient complaint, including negotiating the initial emotional reaction and drafting the written response Journal article Search the Turner White index to find abstracts of articles published in JCOM.
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