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JCOM Abstract

J Clin Outcomes Manage 
2013 Nov;20(11):507-512
Evidence-based strategies for communicating with older adults in long-term care
Williams K

Abstract Objective: To review evidence-based strategies for effective communication with older adults across long-term care settings. Methods: Review of current literature and discussion. Results: Residents of long-term care settings rely on staff for over 75% of their communication opportunities. Normal and abnormal physical and cognitive changes of aging and institutional factors present barriers to communication that put long-term care residents at risk for ineffective communication encounters. Health care professionals in long-term care settings need to be aware of these challenges and use evidence-based strategies to assure that communication is person-centered. Background on barriers to long-term care communication are presented along with evidence-based strategies for health care professionals to use to optimize communication with older adults in long-term care environments. Conclusion: Evidence-based strategies for health care professionals can be used to optimize communication with older adults in long-term care environments.

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