JCOM Paid Subscribers LOG IN user name: password:   Forgot password?		J Clin Outcomes Manage  1999 Jan;6(1):35-38 Communication: a risk management tool O'Connell D, Keller VF In most malpractice suits, the chief factor that motivates patients to pursue a claim is not technical incompetence but dissatisfaction with their physician's interaction behavior. The authors identify the behaviors that fulfill patients' expectations and offer guidance for when a disappointing outcome occurs. Journal article Free Download Search the Turner White index to find abstracts of articles published in JCOM.
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