J Clin Outcomes Manage
Improving cultural competence: organizational strategies for clinical care
Mutha S, Karliner L
Abstract Objective: To provide an overview of cultural competency with a focus on steps that organizations can take to provide quality care for all populations. Methods: Review of the literature and presentation of tools and strategies. Results: Educating clinicians about cultural competence is necessary but not sufficient for delivering culturally competent and equitable care within a health care organization. Cultural competence must be assessed and integrated into multiple key areas within the organization, including organizational values, governance, planning and monitoring/evaluation, communication, staff development, organizational infrastructure, and services/interventions. First-order steps to help organizations improve the quality and equity of health care include garnering leadership support and assessing assets and needs of the communities served. Conclusion: By striving to enhance cultural competence, health care organizations can make important contributions toward improving the quality and equity of the health care they provide
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